Q: What is your name, company, and title?
A:Â My name is Douglas Hanna and I’m the Customer Service Manager at HostGator.com LLC.Â Â
Q: Please give us a little history about your company.
A: HostGator was founded by Brent Oxley in his dorm room at Florida Atlantic University. At the time, Brent was a webmaster and had an extra server that he was interested in monetizing through web hosting. That server became a few servers and eventually a very rapidly growing business that we know as HostGator. Brent has been CEO of HostGator since the day he founded it and continues to run the company on a day-to-day basis today.Â
Q: Where is your headquarters located?
A: HostGator is headquartered in Houston, Texas.Â
Q: What sets your company apart from competition?
A: The main thing that sets us apart from our competitors is the quality and availability of our support team and the people behind it. We offer 24/7/365 live support over the phone, email, and live chat. All of our people are located in the US and they’re all employed by and trained by HostGator directly. There also aren’t many mulit-million dollar companies where the CEO respond to emails from customers personally, but HostGator is one of them. People ask for Brent to help them fairly regularly and he does so gladly.
Q:Â Who is your target market?
A:Â We don’t really have a target market because our customers vary so much. We host everyone from simple hobbyists to Fortune 500 companies. Web designers and similar professionals really seem to get a lot of value from our reseller hosting services, but our shared and dedicated services have a very varied user base. We host a lot freelancers, small businesses, various hobbyists, etc.
Q: Do you predict any changes in the web hosting industry over the next few years?
A: The hosting industry is a technology-based industry, so the technology is always going to change. I think virtual hosting is going to become more and more popular and I think the idea of software-as-a-service hosting of applications is going to continue becoming more and more popular. However, a lot of the market and the industry will stay relatively unchanged. There will always be small businesses that need websites and there will always be people who need hosting. In terms of how the industry itself will change over the next few years, I think there will be more and more consolidation with the bigger companies buying smaller companies and getting larger.
Q: If so, how do you plan to adapt to these changes?
A: HostGator is interested in offering some sort of hosting that makes use of virtualization uch as VPS. We keep our technology up-to-date and we’re always following the trends and changes in the industry to see where we need to go next.Â
Q: Will your company see any new and exciting changes in the next few months?
A: Nothing that we can tell you about just yet.Â
Q: Is there anything else you would like to tell AlreadyHosted.com visitors?
A: Research your host carefully before making a decision. It isn’t hard to choose a host with promising marketing and then have a very disappointing experience later. Give the company a call, email them, and see what their service is like before signing up. It’ll almost certainly be a worthwhile exercise.
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